Secure, Compliant, Sub-Second Latency.
In an industry where milliseconds define market positions, our AI Agents move beyond ‘chat’ to execute complex financial workflows with 0.1s response times.
0%
Average L1 deflection rate
<0ms
Human-equivalent latency
0%
Faster fraud detection
0%
KYC drop-off reduction
Core Capabilities
Purpose-built for the regulatory demands and operational complexity of UK financial services.
Eliminate wait times. Agents handle transaction queries, card freezes, and account management with human-level nuance — resolving the majority of contacts with zero human in the loop.
Real-time agents that identify and flag suspicious behaviour 40% faster than legacy systems — with explainable outputs your compliance team can stand behind.
Streamline UK-compliant onboarding, reducing drop-off by 25%. Automated document verification, risk scoring, and PEP/sanctions screening — no rip-and-replace.
Live Production Trace
Replayed from a production session — names anonymised, latency unedited.
Customer
I see a £128.40 charge from "GLOBALPAY*WEB" on my Platinum card I don't recognise. Can you cancel it?
tool · core_banking.lookup_txn
txn_id=tx_2c91 · merchant=GLOBALPAY · auth=2026-05-04 · amt=128.40 · channel=card-not-present · 3DS=skipped
SupraCloud Agent
I can see the transaction — £128.40 to GLOBALPAY on 4 May. It bypassed 3D-Secure, which is unusual on your Platinum card. To raise a Section 75 dispute, can you confirm: did anyone in your household authorise it?
Customer
No-one. I haven't used that card online this week.
tool · fraud.flag_and_freeze
card_id=plat_4421 · status=frozen · replacement=expedited · eta=2 business days
SupraCloud Agent
Card frozen and a replacement is on its way (2 business days). I've opened dispute case #DSP-9041 — provisional credit of £128.40 will land within 24h. You'll get an SMS when it's posted.
A textbook L2 flow: the agent gathered the missing authorisation fact, made two privileged tool calls (freeze card, open dispute), and closed with a concrete SLA — no human in the loop.
60%+
L1 deflection (SLA)
90%+
L2 first-contact resolution
3.2s
Median end-to-end latency
0
PII leakage incidents
Technical Trust Signals
The technical guarantees your CTO, CISO, and compliance function will require before sign-off.
GDPR and UK data residency protocols. All processing runs within your cloud tenant — data never leaves your perimeter.
Compatible with COBOL cores and modern REST APIs. Bridges legacy core banking systems — no migration risk.
Human-equivalent conversation speeds (<200ms). Agents feel like a knowledgeable colleague — measurable from day one.
Our solutions are battle-tested in the SupraCloud Talent Lab, simulating millions of customer interactions before reaching your infrastructure.
Graduate engineers work under senior engineers on live briefs — generating adversarial test cases, edge-case simulations, and compliance stress tests. What most vendors call a “pilot”, we call Tuesday.
Reference Architecture
Customer Touchpoint
Mobile · Web Chat · IVR · WhatsApp
Auth & Routing
OAuth2 · MFA · PII redaction
LangGraph Runtime
Plans, calls tools, streams response
Resolved & Logged
SLA tracked · QA replay-ready
Banking RAG Index
Policy docs · Product T&Cs · FAQ corpus
Core Banking APIs
Balance · Payments · Cards · Disputes
L2 / Human Handoff
Full context transfer · 0 customer repeat