Terms of Service

1. Acceptance of Terms

By accessing our website at supracloud.co.uk or engaging with any SupraCloud service — including AI agent development, IT staffing, enterprise consultation, or talent programmes — you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

These terms constitute a binding agreement between you and SupraCloud Ltd, a company registered in England and Wales.

2. Services

SupraCloud Ltd provides the following categories of services:

• AI Agent Development: Design, development, and deployment of production AI agents for banking, retail, and enterprise environments.
• IT Staffing & Outsourcing: Placement of vetted technical professionals on contract, permanent, or project-based engagements.
• Enterprise IT Consultation: Technology advisory, architecture design, and digital transformation engagements.
• Talent Programmes: Industry training, placement year partnerships, and graduate internships.

The specific scope, deliverables, timelines, and commercial terms of any engagement are defined in a separate Statement of Work (SoW) or Service Agreement agreed between SupraCloud and the client prior to commencement of work.

3. Enquiries and Discovery Calls

Submitting a contact form or booking a discovery call does not constitute a contract for services. Services commence only upon execution of a signed Statement of Work or written confirmation of commercial terms. Discovery calls are provided at no charge and without obligation.

4. Payment Terms

Payment terms are defined in each individual Statement of Work. Unless otherwise agreed in writing:

• Invoices are due within 30 days of the invoice date.
• Late payments accrue interest at 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
• SupraCloud reserves the right to suspend services if invoices are 14 or more days overdue.

5. Intellectual Property

Unless expressly stated otherwise in a signed Statement of Work:

• All intellectual property in deliverables created specifically for a client engagement (custom agent code, configurations, documentation) transfers to the client upon full payment.
• SupraCloud retains all rights to its pre-existing methodologies, frameworks, tooling, and general knowledge.
• Website content, design assets, and training programme materials remain the exclusive property of SupraCloud Ltd and may not be reproduced, distributed, or used commercially without written permission.

6. Confidentiality

Both parties agree to keep confidential all non-public information exchanged during an engagement, including technical specifications, commercial terms, business strategy, and client data. This obligation survives termination of the engagement for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• SupraCloud’s total liability to you in connection with any engagement shall not exceed the total fees paid by you in the 12 months preceding the claim.
• SupraCloud shall not be liable for indirect, consequential, special, or incidental damages, including loss of profits, loss of data, or business interruption, howsoever caused.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

For talent programme and staffing services, SupraCloud does not guarantee specific employment or placement outcomes, which depend on market conditions, employer decisions, and individual performance outside our control.

8. Warranties and Representations

SupraCloud warrants that services will be performed with reasonable care and skill consistent with industry standards. The website and its content are provided “as is” without warranty of any kind. We do not warrant that the website will be uninterrupted, error-free, or free from viruses.

9. Termination

Either party may terminate an engagement with 30 days’ written notice, unless a shorter or longer notice period is specified in the Statement of Work. Termination does not affect accrued payment obligations. SupraCloud may terminate immediately where a client is in material breach of these terms or the applicable Statement of Work.

10. Data Protection

SupraCloud processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy (available at supracloud.co.uk/privacy ) forms part of these terms. Where SupraCloud processes personal data on behalf of a client in the course of service delivery, a Data Processing Agreement will be entered into as required by UK GDPR Article 28.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these terms.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be published on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised terms. Active clients will be notified of material changes by email.

13. Contact

For queries regarding these Terms of Service:

SupraCloud Ltd
Registered in England & Wales
rk@supracloud.co.uk