Retail AI Agents
for Peak-Demand Scale.
Handle order queries, inventory escalations, and customer support at Christmas-peak volumes — without seasonal headcount. Always-on, sub-600ms response times.
0%
Average query deflection rate
0×
Peak-load scalability multiplier
0.0%
Uptime SLA guaranteed
0
Seasonal headcount increase
Core Capabilities
Two Tiers. One Seamless Experience.
From instant order resolution to complex inventory escalation — built for UK retail.
Order & Delivery Management
Real-time status, delay notifications, substitution handling, and one-click returns — fully autonomous with zero human in the loop for standard flows.
Inventory & Supplier Escalations
Automated OOS notifications, supplier delay routing, and stock-level queries resolved in milliseconds — without a human touching a ticket.
Loyalty & Personalisation
Points balance, tier status, promotional disputes, and personalised product recommendations — powered by your existing loyalty platform.
Live Production Trace
A Missed Delivery, Resolved in Real-Time
Replayed from a production session — names anonymised, latency unedited.
Customer
My order #TES-8821 was supposed to arrive this morning but it hasn't shown up. Can you find it?
tool · oms.lookup_order
order_id=TES-8821 · status=out_for_delivery · carrier=DPD · eta=14:30–16:30 · driver_delayed=true · reason=traffic_M25
SupraCloud Agent
Your order is still on the van — the DPD driver hit delays on the M25 so the slot has shifted to 14:30–16:30 today. I'll send you a live-tracking link right now. Is someone able to be home in that window?
Customer
No — I'll be out from 1pm. Can I redirect to my neighbour at number 14?
tool · oms.update_delivery_pref
order_id=TES-8821 · safe_place=neighbour_14 · driver_notified=true · confirmation_sms=sent
SupraCloud Agent
Done — the driver has been notified to leave with number 14. You'll get an SMS with photo proof of delivery. Anything else I can help with?
What just happened
A textbook L1 resolution: the agent surfaced the M25 delay context, proactively offered a delivery preference change, actioned it in the OMS, and confirmed via SMS — all with no human involvement.
68%
L1 deflection rate
0.54s
Median end-to-end latency
24/7
Always-on coverage
0
PII leakage incidents
Technical Architecture
Built for Retail's Unpredictable Traffic
Serverless-first stack that auto-scales from quiet Tuesdays to Black Friday peaks.
No Rip-and-Replace
Integrates with your existing OMS, WMS, ERP, and loyalty platforms via REST APIs — zero migration risk, live in 6–10 weeks.
10× Peak Scalability
Serverless architecture (AWS Lambda + Redis) auto-scales for Christmas, Easter, and promotional peaks — tested at 10× throughput before go-live.
GDPR by Design
All processing within your cloud tenant. PII redaction before LLM calls. UK data residency requirements baked in from day one.
LangGraph
Stateful agent orchestration
Claude API
Primary LLM reasoning engine
RAG Pipeline
Product catalogue & policy retrieval
AWS Lambda
Serverless peak-load scaling
FastAPI
High-throughput agent API
Redis
Session caching
Pinecone
Vector search for product data
Prometheus
SLA & latency monitoring
Delivery Timeline
From Brief to Live in 6–10 Weeks
Catalogue & Policy Ingestion
We ingest your full product catalogue, return policies, and support playbooks into the RAG pipeline.
Agent Design & Integration
We build the agent graph and connect it to your OMS, WMS, and loyalty systems via REST APIs.
Load Testing & QA
Peak-load simulation at 10× normal throughput. E2E validation across all critical customer journeys.
Deploy & Scale
Serverless architecture auto-scales for Christmas, summer campaigns, and promotional peaks.
Battle-Tested Before You See It
Every retail agent is stress-tested in the SupraCloud Talent Lab, simulating Black Friday volumes, edge-case substitution scenarios, and adversarial customer journeys — before we write a single line in your production environment.
What most vendors call a “pilot”, we call Tuesday.